Phone Master stands behind every device we sell and every repair we carry out. Here's exactly what's covered — in plain English.
Every device comes with a 12-month warranty as standard, covering faults that aren't down to damage or tampering (see the exclusions below).
Every repair we carry out — and any part we fit — is covered for a full 12 months.
The warranty doesn't apply where a device has been damaged or interfered with. Specifically, it excludes:
Before you hand in a device for repair or return, please back up anything important. We take great care and in the vast majority of cases your data is completely safe — but depending on the fault or damage, data loss can occasionally happen, and Phone Master can't be held responsible for it.
If you've simply changed your mind, you can return an unwanted device within 3 days of purchase. Provided it comes back in the same condition it was sold in, we'll issue a refund as a store voucher.
Unless a listing clearly says otherwise, devices are second-hand or refurbished. Product photos and descriptions are for illustration and may not show the exact unit you receive.
Contact us first, then post your device to us with your proof of purchase — 54 Duke Street, Chelmsford, CM1 1JA — and we'll take it from there.
This page summarises our warranty and returns terms. Your statutory rights as a consumer are not affected.
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