Changed your mind, or something isn't as you hoped? You can return most items within 30 days for a refund or an exchange. Here's exactly how it works when you've ordered online.
Send the item back to us within 30 days in its original condition, and we'll refund you once it's arrived and been checked.
Prefer a different device? Let us know what you'd like instead and we'll swap it over once we receive your return.
We test every returned item before issuing a refund, repair or replacement.
Once we've received and checked your return, we'll process your refund as quickly as we can — usually within a few working days. Your bank may then take a little longer for the money to show, so allow up to around two weeks in total from the day your return reaches us. Exact timing depends on your bank.
If something arrives faulty or isn't as described, that's covered by our warranty. Just contact us and we'll sort a repair, replacement or refund — you won't be left out of pocket for a genuine fault.
We do everything we can to get your order to you quickly and to the right place. Where things go wrong in transit:
Message us to get it started and we'll guide you through it.
This summarises our returns policy. Your statutory rights — including your right to cancel an online order under the Consumer Contracts Regulations — are not affected.
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