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Order & repair tracking

Track your order or repair

Pop in your reference and we'll get you an update on where things are — whether it's an order on its way to you or a device in for repair.

Check on your order

Got an account?

If you ordered while logged in, you can see your orders and their current status any time on your account page.

What the stages mean

Orders

  • 1
    Received — we've got your order request and a rep will confirm the details and payment with you.
  • 2
    Confirmed — everything's agreed and your order is being prepared.
  • 3
    On its way — dispatched by tracked UK delivery; we'll share the courier tracking.

Repairs

  • 1
    Received — your device has arrived with us at 54 Duke Street, Chelmsford, CM1 1JA.
  • 2
    In repair — our technicians are working on it and will keep you posted.
  • 3
    On its way back — repaired, tested and returned to you, covered by our 12-month guarantee.